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Shipping and Return Policies  

 

The Beauty Mentor LLC d/b/a www.kristiauna.com

At The Beauty Mentor LLC, we strive to provide our customers with an exceptional shopping experience that keeps them coming back. We believe in fair, clear, and transparent policies to ensure customer satisfaction. Below, you will find our store policies. If you need further information, please do not hesitate to contact us.

SHIPPING POLICY

The Beauty Mentor LLC is dedicated to excellence and customer satisfaction. We proudly offer shipping services and work diligently to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

  1. PROCESSING TIME

    • Orders received Monday through Friday are generally processed within 3-5 business days unless stated otherwise.

    • Shipping times are approximate and should be calculated from when you receive the shipment notification, not when you place your order.

  2. SHIPPING

    • All "free shipping" orders will be sent via first-class or priority mail. Shipping days are according to the method selected by the customer.

  3. WRONG ADDRESS DISCLAIMER

    • The customer is responsible for ensuring the shipping address entered is correct. Please contact us immediately if you believe you have provided an incorrect shipping address.

  4. ACCEPTANCE

    • By accessing our site and placing an order, you have willingly accepted the terms of this Shipping Policy.

RETURN POLICY

  1. INTRODUCTION

    • “We” or “our” refers to The Beauty Mentor LLC, and “you” or “your” refers to the purchaser. By engaging us to provide our skincare products to you, you agree to be legally bound by this Return Policy.

    • We reserve the right to change or modify this Return Policy at any time. Any changes or modifications will be effective immediately, and your continued use of our services will constitute your acceptance of such changes or modifications.

  2. RETURN

    • Only products ordered through our site are eligible for return.

    • If products are not as stipulated on the website, they can be returned within 14 days. They must be returned unopened and unused.

    • You will be required to send a picture demonstrating the reason for the return and will be responsible for the return cost.

    • We will not entertain requests involving misuse of the product. The Beauty Mentor LLC has the discretion to decide whether the product is being used properly.

  3. RETURN OF DEFECTIVE PRODUCTS

    • Email us the product details and damage sustained if you receive a defective product.

    • We will examine the returned product and notify you within a reasonable period if you are eligible for a refund or exchange. Refunds will be processed within 14 days from the confirmation email.

    • Refunds for defective products will be issued using the same payment method used for purchase.

  4. SEVERABILITY

    • If any provision of this Return Policy is found to be invalid or unenforceable, only that provision will be inoperative, not the entire Return Policy.

  5. ENTIRE AGREEMENT

    • This Agreement contains the entire understanding between the parties regarding the subject matter and supersedes all prior agreements.

  6. RETURN ADDRESS

    • 616 N PERKINS RD, STILL WATER, OK 74075

DIGITAL PRODUCTS POLICY

  1. FINAL SALE

    • All digital products are final sale and non-refundable.

  2. DOWNLOADS

    • Digital products can be downloaded after purchase via the email address provided at the time of purchase.

Thank you for shopping with The Beauty Mentor LLC d/b/a www.kristiauna.com. Because We Care, we are here to ensure your satisfaction. If you have any questions or need further assistance, please contact us today.

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